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Air New Zealand customer reviews
8,0
Based on 483 verified guest reviews
8,0Comfort
8,2Boarding
7,3Food
8,5Crew
7,4Entertainment
Pros +
Cons -
- Food wasn’t bad but it does need a refresh. (in 71 reviews)
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The 10hr flight was a comfortable as it could be in row 57. The food was just very bad….bland and soggy!
The business class upgrade meant a good sleep on the way home after a long week away. Excellent service, great food, and comfortable seat/bed for the journey.
The business class upgrade meant a good sleep on the way home after a long week away. Excellent service, great food, and comfortable seat/bed for the journey.
I love the “boarding from the back” idea - it’s so much better than the “Zones” idea that many others use. Also, the inflight wifi was a first for me! Very nice to have on a 13-hour flight!
Again, Air New Zealand was great. They kept bathrooms clean, food was actually very good, New Zealand wines a big hit
Great staff, excellent service, good food & wine
The issue was with getting our boarding pases. There were issues with our arrangements that were made through Kayak. I am sorry to say that we will not use you again because of this. The flight itself was good and the flight attendants excellent.
Arriving at Coolangatta, rows 20 forward, took the airbridge across to the terminal. It was suggested to those from rows 21 back, that we take the rear stairs and to be careful crossing the tarmac. That was all well and good. However, when we got across to the terminal we then had to climb three large flights of stairs to meet up with those coming across the airbridge. No elevator! There were people carrying babies and elderly carrying hand luggage that needed assistance from others.. There was no option to turn back.
Nothing really, was a very short flight
It was good for a short domestic flight. As no food ar entertainment provided, there should be a n/a rating available for those.
Air New Zealand flight status
Thu 6/12
Air New Zealand route map – Which destinations does Air New Zealand fly to?
Find out which destinations you can fly to direct with Air New Zealand by entering your departure airport. If you want to know whether Air New Zealand flies a certain route, enter both the departure and destination airport before hitting search.Thu 6/12
All Air New Zealand flight routes
| Flight no. | Departure airport | Arrival Airport | Duration | Sun | Mon | Tue | Wed | Thu | Fri | Sat |
|---|---|---|---|---|---|---|---|---|---|---|
| 5019 | Auckland (AKL) | Napier (NPE) | 1h 5m | • | • | • | • | • | • | • |
| 5081 | Auckland (AKL) | Nelson (NSN) | 1h 30m | • | • | • | • | • | • | • |
| 282 | Auckland (AKL) | Singapore (SIN) | 10h 50m | • | • | • | • | • | • | • |
| 5143 | Auckland (AKL) | Tauranga (TRG) | 0h 40m | • | • | • | • | • | • | • |
| 5726 | Blenheim (BHE) | Wellington (WLG) | 0h 30m | • | • | • | • | • | • | • |
| 582 | Christchurch (CHC) | Auckland (AKL) | 1h 25m | • | • | • | • | • | • | • |
| 5759 | Christchurch (CHC) | Dunedin (DUD) | 1h 10m | • | • | • | • | • | • | • |
| 5503 | Christchurch (CHC) | Invercargill (IVC) | 1h 25m | • | • | • | • | • | • | • |
| 5764 | Christchurch (CHC) | New Plymouth (NPL) | 1h 30m | • | • | • | • | • | • | • |
| 5854 | Christchurch (CHC) | Nelson (NSN) | 0h 55m | • | • | • | • | • | • | • |
| 5178 | Christchurch (CHC) | Palmerston North (PMR) | 1h 20m | • | • | • | • | • | • | • |
| 5788 | Christchurch (CHC) | Rotorua (ROT) | 1h 50m | • | • | • | • | • | • | • |
| 5742 | Dunedin (DUD) | Christchurch (CHC) | 1h 5m | • | • | • | • | • | • | • |
| 686 | Dunedin (DUD) | Wellington (WLG) | 1h 55m | • | • | • | • | • | • | • |
| 5811 | Hamilton (HLZ) | Wellington (WLG) | 1h 15m | • | • | • | • | • | • | • |
| 5714 | Invercargill (IVC) | Christchurch (CHC) | 1h 20m | • | • | • | • | • | • | • |
| 5895 | Napier (NPE) | Wellington (WLG) | 1h 0m | • | • | • | • | • | • | • |
| 5763 | New Plymouth (NPL) | Christchurch (CHC) | 1h 30m | • | • | • | • | • | • | • |
| 5865 | Nelson (NSN) | Christchurch (CHC) | 0h 55m | • | • | • | • | • | • | • |
| 5181 | Palmerston North (PMR) | Christchurch (CHC) | 1h 20m | • | • | • | • | • | • | • |
| 5785 | Rotorua (ROT) | Christchurch (CHC) | 1h 55m | • | • | • | • | • | • | • |
| 281 | Singapore (SIN) | Auckland (AKL) | 9h 35m | • | • | • | • | • | • | • |
| 5725 | Wellington (WLG) | Blenheim (BHE) | 0h 30m | • | • | • | • | • | • | • |
| 5822 | Wellington (WLG) | Hamilton (HLZ) | 1h 15m | • | • | • | • | • | • | • |
| 5886 | Wellington (WLG) | Napier (NPE) | 1h 0m | • | • | • | • | • | • | • |
| 5230 | Wellington (WLG) | Rotorua (ROT) | 1h 15m | • | • | • | • | • | • | • |
| 5258 | Wellington (WLG) | Tauranga (TRG) | 1h 20m | • | • | • | • | • | • | • |
| 5233 | Rotorua (ROT) | Wellington (WLG) | 1h 15m | • | • | • | • | • | • | • |
| 221 | Christchurch (CHC) | Sydney (SYD) | 3h 40m | • | • | • | • | • | • | • |
| 5629 | Hamilton (HLZ) | Christchurch (CHC) | 1h 55m | • | • | • | • | • | • | |
| 5002 | Napier (NPE) | Auckland (AKL) | 1h 10m | • | • | • | • | • | • | |
| 5771 | Napier (NPE) | Christchurch (CHC) | 1h 40m | • | • | • | • | • | • | |
| 5793 | New Plymouth (NPL) | Wellington (WLG) | 1h 0m | • | • | • | • | • | • | |
| 5064 | Nelson (NSN) | Auckland (AKL) | 1h 30m | • | • | • | • | • | • | |
| 5100 | Palmerston North (PMR) | Auckland (AKL) | 1h 15m | • | • | • | • | • | • | |
| 5150 | Rotorua (ROT) | Auckland (AKL) | 0h 45m | • | • | • | • | • | • | |
| 5192 | Timaru (TIU) | Wellington (WLG) | 1h 20m | • | • | • | • | • | • | |
| 5144 | Tauranga (TRG) | Auckland (AKL) | 0h 40m | • | • | • | • | • | • | |
| 5807 | Tauranga (TRG) | Christchurch (CHC) | 2h 5m | • | • | • | • | • | • | |
| 5251 | Tauranga (TRG) | Wellington (WLG) | 1h 20m | • | • | • | • | • | • | |
| 5792 | Wellington (WLG) | New Plymouth (NPL) | 1h 0m | • | • | • | • | • | • | |
| 5305 | Wellington (WLG) | Nelson (NSN) | 0h 45m | • | • | • | • | • | • | |
| 5105 | Auckland (AKL) | Palmerston North (PMR) | 1h 15m | • | • | • | • | • | • | |
| 5155 | Auckland (AKL) | Rotorua (ROT) | 0h 45m | • | • | • | • | • | • | |
| 5095 | Auckland (AKL) | Taupo (TUO) | 0h 50m | • | • | • | • | • | • | |
| 5226 | Auckland (AKL) | Whangarei (WRE) | 0h 40m | • | • | • | • | • | • | |
| 5622 | Christchurch (CHC) | Hamilton (HLZ) | 1h 50m | • | • | • | • | • | • | |
| 5808 | Christchurch (CHC) | Tauranga (TRG) | 1h 55m | • | • | • | • | • | • | |
| 5524 | Nelson (NSN) | Wellington (WLG) | 0h 40m | • | • | • | • | • | • | |
| 5223 | Whangarei (WRE) | Auckland (AKL) | 0h 40m | • | • | • | • | • | • | |
| 253 | Wellington (WLG) | Melbourne (MEL) | 4h 10m | • | • | • | • | • | • | |
| 214 | Melbourne (MEL) | Christchurch (CHC) | 3h 25m | • | • | • | • | • | • | |
| 410 | Wellington (WLG) | Auckland (AKL) | 1h 5m | • | • | • | • | • | ||
| 699 | Auckland (AKL) | Invercargill (IVC) | 2h 5m | • | • | • | • | • | ||
| 5832 | Christchurch (CHC) | Hokitika (HKK) | 0h 45m | • | • | • | • | • | ||
| 5770 | Christchurch (CHC) | Napier (NPE) | 1h 35m | • | • | • | • | • | ||
| 5370 | Christchurch (CHC) | Wellington (WLG) | 1h 5m | • | • | • | • | • | ||
| 5641 | Christchurch (CHC) | Queenstown (ZQN) | 1h 15m | • | • | • | • | • | ||
| 5837 | Hokitika (HKK) | Christchurch (CHC) | 0h 40m | • | • | • | • | • | ||
| 696 | Invercargill (IVC) | Auckland (AKL) | 2h 0m | • | • | • | • | • | ||
| 5267 | Kerikeri (KKE) | Auckland (AKL) | 0h 50m | • | • | • | • | • | ||
| 5092 | Taupo (TUO) | Auckland (AKL) | 0h 55m | • | • | • | • | • | ||
| 377 | Wellington (WLG) | Christchurch (CHC) | 1h 5m | • | • | • | • | • | ||
| 681 | Wellington (WLG) | Dunedin (DUD) | 2h 5m | • | • | • | • | • | ||
| 5640 | Queenstown (ZQN) | Christchurch (CHC) | 1h 10m | • | • | • | • | • | ||
| 5172 | Gisborne (GIS) | Auckland (AKL) | 1h 10m | • | • | • | • | • | ||
| 247 | Wellington (WLG) | Sydney (SYD) | 3h 50m | • | • | • | • | • | ||
| 5161 | Auckland (AKL) | Gisborne (GIS) | 1h 5m | • | • | • | • | |||
| 5049 | Auckland (AKL) | New Plymouth (NPL) | 0h 55m | • | • | • | • | |||
| 102 | Sydney (SYD) | Auckland (AKL) | 3h 10m | • | • | • | • | • | • | |
| 5038 | New Plymouth (NPL) | Auckland (AKL) | 0h 55m | • | • | • | ||||
| 605 | Wellington (WLG) | Queenstown (ZQN) | 1h 25m | • | • | • | • | • | • | • |
| 616 | Queenstown (ZQN) | Auckland (AKL) | 1h 50m | • | • | • | • | • | • | |
| 248 | Sydney (SYD) | Wellington (WLG) | 3h 20m | • | • | • | ||||
| 677 | Auckland (AKL) | Dunedin (DUD) | 1h 55m | • | • | • | • | • | • | |
| 2 | Auckland (AKL) | New York (JFK) | 16h 15m | • | • | • | ||||
| 1 | New York (JFK) | Auckland (AKL) | 18h 0m | • | • | • | ||||
| 635 | Auckland (AKL) | Queenstown (ZQN) | 1h 55m | • | • | • | • | |||
| 998 | Auckland (AKL) | Apia (APW) | 3h 55m | • | • | |||||
| 678 | Dunedin (DUD) | Auckland (AKL) | 1h 50m | • | • | • | • | • | • | |
| 441 | Auckland (AKL) | Wellington (WLG) | 1h 10m | • | • | • | • | • | • | |
| 600 | Queenstown (ZQN) | Wellington (WLG) | 1h 20m | • | • | • | • | |||
| 515 | Auckland (AKL) | Christchurch (CHC) | 1h 25m | • | • | • | • | • | ||
| 192 | Adelaide (ADL) | Auckland (AKL) | 4h 20m | • | • | • | • | |||
| 191 | Auckland (AKL) | Adelaide (ADL) | 5h 0m | • | • | • | • | |||
| 143 | Auckland (AKL) | Brisbane (BNE) | 3h 55m | • | • | • | ||||
| 142 | Brisbane (BNE) | Auckland (AKL) | 3h 10m | • | • | |||||
| 952 | Auckland (AKL) | Nadi (NAN) | 3h 0m | • | • | • | ||||
| 953 | Nadi (NAN) | Auckland (AKL) | 3h 5m | • | • | • | ||||
| 5266 | Auckland (AKL) | Kerikeri (KKE) | 0h 50m | • | • | • | • | • | ||
| 175 | Auckland (AKL) | Perth (PER) | 7h 25m | • | • | • | • | • | ||
| 205 | Christchurch (CHC) | Brisbane (BNE) | 4h 0m | • | • | • | • | • | ||
| 120 | Melbourne (MEL) | Auckland (AKL) | 3h 40m | • | • | • | • | • | ||
| 176 | Perth (PER) | Auckland (AKL) | 6h 15m | • | • | • | • | • | • | |
| 109 | Auckland (AKL) | Sydney (SYD) | 3h 45m | • | • | • | • | • | • | |
| 5507 | Gisborne (GIS) | Wellington (WLG) | 1h 20m | • | • | • | • | • | • | |
| 5282 | Wellington (WLG) | Gisborne (GIS) | 1h 15m | • | • | • | • | • | • | |
| 258 | Melbourne (MEL) | Wellington (WLG) | 3h 40m | • | • | • | • | • | ||
| 5205 | Auckland (AKL) | Blenheim (BHE) | 1h 30m | • | • | • | • | • | • | |
| 272 | Brisbane (BNE) | Wellington (WLG) | 3h 30m | • | • | • | • | |||
| 271 | Wellington (WLG) | Brisbane (BNE) | 4h 5m | • | • | • | • | |||
| 5199 | Wellington (WLG) | Timaru (TIU) | 1h 25m | • | • | • | • | • | • | |
| 220 | Sydney (SYD) | Christchurch (CHC) | 3h 10m | • | • | • | • | |||
| 231 | Queenstown (ZQN) | Sydney (SYD) | 3h 20m | • | • | • | • | |||
| 129 | Auckland (AKL) | Melbourne (MEL) | 4h 15m | • | • | • | • | • | ||
| 187 | Auckland (AKL) | Coolangatta (OOL) | 3h 40m | • | • | • | • | • | ||
| 188 | Coolangatta (OOL) | Auckland (AKL) | 3h 5m | • | • | • | • | • | ||
| 5212 | Blenheim (BHE) | Auckland (AKL) | 1h 30m | • | • | • | • | • | ||
| 945 | Rarotonga (RAR) | Auckland (AKL) | 4h 40m | • | • | • | • | • | ||
| 213 | Christchurch (CHC) | Melbourne (MEL) | 3h 55m | • | • | • | • | |||
| 942 | Auckland (AKL) | Rarotonga (RAR) | 3h 55m | • | • | • | ||||
| 81 | Auckland (AKL) | Hong Kong (HKG) | 11h 30m | • | • | • | • | • | ||
| 99 | Auckland (AKL) | Tokyo (NRT) | 11h 0m | • | • | • | • | • | ||
| 80 | Hong Kong (HKG) | Auckland (AKL) | 10h 35m | • | • | • | • | • | ||
| 90 | Tokyo (NRT) | Auckland (AKL) | 10h 25m | • | • | • | • | • | ||
| 290 | Auckland (AKL) | Denpasar (DPS) | 9h 10m | • | • | • | • | • | ||
| 291 | Denpasar (DPS) | Auckland (AKL) | 7h 40m | • | • | • | • | • | ||
| 28 | Auckland (AKL) | Houston (IAH) | 13h 35m | • | • | • | • | |||
| 29 | Houston (IAH) | Auckland (AKL) | 14h 35m | • | • | • | • | |||
| 289 | Auckland (AKL) | Shanghai (PVG) | 12h 10m | • | • | • | ||||
| 200 | Brisbane (BNE) | Christchurch (CHC) | 3h 30m | • | • | |||||
| 6 | Auckland (AKL) | Los Angeles (LAX) | 12h 5m | • | • | • | • | |||
| 5 | Los Angeles (LAX) | Auckland (AKL) | 12h 50m | • | • | • | • | |||
| 232 | Sydney (SYD) | Queenstown (ZQN) | 3h 5m | • | • | |||||
| 279 | Christchurch (CHC) | Coolangatta (OOL) | 3h 50m | • | • | |||||
| 971 | Nuku‘alofa (TBU) | Auckland (AKL) | 3h 5m | • | • | • | ||||
| 8 | Auckland (AKL) | San Francisco (SFO) | 12h 5m | • | • | • | ||||
| 999 | Apia (APW) | Auckland (AKL) | 4h 20m | • | • | |||||
| 7 | San Francisco (SFO) | Auckland (AKL) | 12h 55m | • | • | • | ||||
| 970 | Auckland (AKL) | Nuku‘alofa (TBU) | 2h 55m | • | • | |||||
| 288 | Shanghai (PVG) | Auckland (AKL) | 11h 25m | • | • | |||||
| 77 | Auckland (AKL) | Taipei City (TPE) | 11h 25m | • | • | |||||
| 78 | Taipei City (TPE) | Auckland (AKL) | 10h 40m | • | • | |||||
| 161 | Auckland (AKL) | Cairns (CNS) | 5h 35m | • | ||||||
| 936 | Auckland (AKL) | Niue Island (IUE) | 3h 25m | • | ||||||
| 902 | Auckland (AKL) | Papeete (PPT) | 4h 50m | • | • | |||||
| 162 | Cairns (CNS) | Auckland (AKL) | 4h 40m | • | ||||||
| 278 | Coolangatta (OOL) | Christchurch (CHC) | 3h 20m | • | ||||||
| 903 | Papeete (PPT) | Auckland (AKL) | 5h 55m | • | • | |||||
| 937 | Niue Island (IUE) | Auckland (AKL) | 3h 50m | • | ||||||
| 24 | Auckland (AKL) | Vancouver (YVR) | 13h 0m | • | • | |||||
| 23 | Vancouver (YVR) | Auckland (AKL) | 13h 50m | • | • |
Air New Zealand contact information
- NZIATA code
- +64 800 747 777Call
- airnewzealand.comVisit
Overview of Air New Zealand
Operating the majority of its international services out of its primary base in Auckland, Air New Zealand flies to more than 15 countries across the globe. Longer distance flights reach both North and South America, while there is also a wide range of services offered within the Asia and South Pacific region. Secondary hubs are located in Christchurch and Wellington, which help ease the load of domestic routes within New Zealand and to Australia.
Air New Zealand joined Star Alliance in 1999 and has been one of the longest-associated members. Through partnering with major carriers such as United Airlines, Lufthansa, Air Canada and Turkish Airlines, customers can benefit from more departure time options and smoother flight transfers. Additional codeshare agreements are held with Etihad Airways, Qantas, Alaska Airlines and Fiji Airways. Air New Zealand Link operates as a subsidiary of the major airline and focuses on connecting regional destinations.
If you are traveling on a long-haul transcontinental trip it is likely you will board a Boeing aircraft such as the 787 Dreamliner. For short-to-medium routes within Asia, the airline prefers Airbus planes like the A320 series. In alignment with being the national flag carrier of New Zealand, the fleet is decorated with a silver fern.
Passengers traveling in the Economy cabin can choose the standard budget-friendly fare or upgrade to either the Skycouch or Premium Economy section. Traveling in Skycouch involves booking an entire row, which can then be flattened out to make a comfortable seating or play area. Seats in Premium Economy have approximately 41 in of legroom, while Business Class passengers are treated to a memory foam mattress and guaranteed direct aisle access.
Everything you need to know about Air New Zealand flights
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Air New Zealand information
| IATA code | NZ |
|---|---|
| Routes | 154 |
| Top route | Wellington to Auckland |
| Airports served | 48 |
| Top airport | Auckland Intl |
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